Terms of Service

1. About these Terms

1.1 These Terms are a contract between you and NeuAmigo. They apply to the NeuAmigo apps for Android and iPhone, this website and any related service (together, the "Service").

1.2 By ticking the boxes at sign-up and creating an account, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

1.3 If you buy through Google Play or the App Store, that store's terms also apply to the purchase. If they conflict with these Terms on payment or refunds, the store's terms win for that purchase.

2. Who can join

2.1 You may use NeuAmigo only if you are at least 18 years old, you are not barred from using the Service under any law, and we have not previously removed your account.

2.2 NeuAmigo helps people who live away from the country they grew up in to settle in, find rooms, events, friends, job referrals, travel buddies for their parents and trusted local businesses. It is not a dating or matrimony service. Accounts used for dating or for finding a marriage partner will be removed; for marriage, use NeuMarry, which is a separate app.

3. Your account

3.1 One person, one account. Use your real name and true details. A business account must use the real name of the business.

3.2 Some features need extra checks, such as a phone code, the Verified Tick (section B3) or a licence check for experts (section B9). A check confirms only what it says it checks.

4. Signing in and keeping your account secure

4.1 You can sign in with Google or with your email and a password. A password must have at least 10 characters, with upper and lower case letters, a number and a symbol, and must not contain your email name.

4.2 Keep your sign-in details private. You are responsible for activity on your account unless it happened because of our failure to protect it. Tell us at once at support@neuamigo.com if you think someone else has access.

4.3 We will never ask for your password, or for a one-time code, by email, phone, chat or WhatsApp.

5. Safety

5.1 Keep conversations in the app until you trust the person; meet in public places; tell someone where you are going; and arrange your own travel.

5.2 Never send money, gifts, cryptocurrency, gift cards or documents to anyone who asks for them outside the payment steps shown in the app, and never help anyone with a visa, sponsorship or immigration application. Report anyone who asks.

5.3 If you are in danger, contact local emergency services first (911 in Canada and the US, 999 in the UK, 112 in India and the EU), then tell us.

6. Rules of conduct

You must not:

1. Give false information, impersonate anyone, or use photos that are not of you.
2. Upload documents that are forged, changed or not your own, or hide where you really live.
3. Ask any member for money, gifts, loans, investments, visa or sponsorship help, ask for or share bank, card or payment details, or promote any business, scheme or website.
4. Harass, threaten, stalk, shame or abuse anyone, use abusive or vulgar words, or post or send nude, sexual or vulgar photos, text or requests.
5. Post anything that sexualises, exploits or endangers a child, or try to contact anyone under 18. We remove it, ban the account and report it to the authorities (see our Child safety standards).
6. Use photos made or changed by AI, filters or editing in a way that changes who you are or how you look, or post fake or morphed images of anyone.
7. Discriminate against or demean anyone on the basis of caste, colour, religion, disability, or any other personal characteristic. Members may state preferences for a partner; they may not insult people who do not meet them.
8. Share another member's photos, messages, contact details or personal information outside the Service without their consent.
9. Use bots, scrapers or automated means, copy profiles, or try to get around hidden photos, paywalls, limits or security.
10. Create an account after we have removed yours.
11. Post anything that belongs to someone else without permission, infringes copyright or trademarks, is defamatory, obscene or knowingly false, misleads people about where it comes from, threatens public order or the security of any country, or contains viruses or harmful code.
12. Make false or malicious reports about another member.
13. Break any law.

7. Your content and ours

7.1 You own the photos, text and other content you add ("your content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize and display your content to operate and improve the Service, for as long as your account exists and for a reasonable time after deletion to complete back-ups. We will not use your photos in advertising without asking you separately.

7.2 You confirm that you have the right to share your content and that it does not break these Terms or anyone else's rights.

7.3 The NeuAmigo name and logo, the apps, this website, their design, text and software belong to us. You may use the Service only for its intended personal or business purpose. You may not copy, sell or reuse any part of it without our written permission.

7.4 If you send us ideas or feedback, we may use them without owing you anything.

8. Reports, moderation and removal

8.1 Every profile can be reported or blocked from the app. A person reviews reports, normally within 24 hours.

8.2 We may review profiles and messages that are reported or flagged by automated safety checks, to protect members and enforce these Terms. Messages are not read for any other purpose. Messages and profile text that contain abusive words or ask for money, bank or payment details, gift cards or money transfers are blocked automatically and are not sent or saved. Each new photo is checked by our team, and may also be checked automatically for nudity and sexual content, before other members can see it. ID photos for the Verified Tick are checked by our team.

8.3 We may remove content, limit features, suspend or close an account that breaks these Terms or puts others at risk, and may tell the police when we believe someone is in danger or the law requires it. Where it is safe and lawful, we tell you why and let you ask us to review the decision.

8.4 Anyone, whether a member or not, can complain to our Grievance Officer (section 17) about content on NeuAmigo. If a person, or someone on their behalf, complains that content shows them nude or partly nude or in a sexual act, or impersonates them, including morphed images, we remove it or block access to it within 24 hours.

8.5 We remind members of these rules at least once a year.

9. Payment, renewal and cancellation

9.1 For now, every purchase from NeuAmigo is made on our website, neuamigo.com, and paid with PayPal. Nothing is sold inside the Android app.

9.2 The price, what you get, and whether it renews automatically are shown before you pay. A plan that renews can be cancelled at any time in your PayPal account or by writing to us; it then stays active until the end of the period you paid for.

9.3 We do not give partial refunds for unused time, except where the law requires it or section B12 says so. Nothing in these Terms limits rights you have under consumer law where you live.

9.4 We may change prices or features. A price change applies from your next renewal, and we tell you in advance.

10. Disclaimers

10.1 We provide the Service with reasonable skill and care, but "as is" and "as available". We do not promise any result from using the Service, that any member or provider is who they say they are beyond the checks we describe, or that the Service will always be available or free of errors.

10.2 We are not responsible for what members say or do, on or off the Service, or for the acts of third parties, except where the law makes us responsible.

10.3 We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of the internet, app stores or our hosting providers, natural disasters, epidemics, strikes or government action.

10.4 Other websites and services linked from the Service, such as Google Play, the App Store, payment providers and our social media pages, are run by those companies under their own terms.

11. Limits on our liability

11.1 To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or opportunities, emotional distress, or any loss arising from a member's conduct, from a deal with a provider, or from contact that takes place outside the Service.

11.2 To the extent the law allows, our total liability to you for all claims is limited to the greater of (a) the amount you paid us in the 12 months before the claim and (b) CA$100 or its equivalent.

11.3 Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law that applies to you.

12. Your responsibility to us

To the extent the law allows, you agree to cover our reasonable losses and legal costs arising from your breach of these Terms or of the law, or from content you post.

13. Ending your account

13.1 You can delete your account at any time in the app: Me, then Delete my account. See how account deletion works. Remember to cancel any PayPal subscription separately (section 9.2).

13.2 We may suspend or close your account under section 8.3.

13.3 Sections 7.1 (for the back-up period), 10, 11, 12, 16, 17 and Part B1 continue after your account ends.

14. Part B services

The services in Part B below are part of these Terms.

15. Changes to the Service and these Terms

15.1 We may update these Terms to reflect changes to the Service, the law or our business, including when we transfer the Service to NeuCoNet Private Limited. We will tell you about important changes in the app or by email at least 30 days before they apply, unless a change is needed sooner for safety or by law.

15.2 If you keep using the Service after a change applies, the new Terms apply. If you do not agree, delete your account before then.

15.3 We may transfer these Terms and your account to a company that takes over the Service, including NeuCoNet Private Limited. Your rights under these Terms will not be reduced by the transfer.

16. Governing law and disputes

16.1 Please contact us first. Most problems are solved quickly by the Grievance Officer (section 17).

16.2 These Terms are governed by the laws of India, and the courts of Surat, Gujarat, India have jurisdiction, except that if you live in Canada, the United States, the United Kingdom, the European Union or another place whose law gives you the right to rely on local consumer law or to bring a claim in your local courts, you keep that right.

17. Contact and Grievance Officer

• Operator from 6 December 2026: NeuCoNet Private Limited (CIN U58202GJ2026PTC186051), registered office: 83 Lalakumj Estate, Pandesara, Surat 394221, Gujarat, India. Until then: Swapnil Dinesh Bhagat, Surat, Gujarat, India. Contact: support@neuamigo.com.
• Support: support@neuamigo.com, or in the app under Me, then Help and contact.
• Grievance Officer: Swapnil Dinesh Bhagat, support@neuamigo.com, at the address above. We acknowledge complaints within 24 hours and aim to resolve them within 15 days, as Indian law requires.
• Report a safety concern: the Report button on any profile or chat.

18. Notices for specific places

• India. NeuAmigo is an intermediary under the Information Technology Act, 2000, and provides a Grievance Officer.
• Canada. We send marketing messages only with your express consent, which you can withdraw at any time. The app is available in French.
• European Union and United Kingdom. You have the consumer rights given by the law of your country of residence, and section 16.2 does not take them away.

19. General

These Terms and the Privacy Policy are the whole agreement between you and us about the Service. If a court finds part of them unenforceable, the rest still applies. If we do not enforce a right at once, we have not given it up.

Part B. NeuAmigo services: Settle In, Events & Friends, Membership and For Business

B.0 Part B applies when you use the services below. Part A (sections 1 to 19) still applies. If Part A and Part B differ on one of these services, Part B wins for that service.

B1. NeuAmigo is a platform

B1.1 NeuAmigo connects members with each other and with independent hosts, organisers, experts, agents, event businesses, sellers and advertisers ("providers"). We do not employ any provider and we do not run events, rent rooms, travel with anyone, give legal, tax, immigration or insurance advice, or sell second-hand goods ourselves.

B1.2 The deal for an event, a room, an expert's service or an item is between you and the provider. We check what we say we check (for example ID for the Verified Tick, or a licence number for "Licence checked"), and nothing more.

B2. Prices and payment

B2.1 Every price, fee and our share is shown before you pay. Taxes are added where the law requires.

B2.2 For now, every purchase from NeuAmigo is made on our website, neuamigo.com, and paid with PayPal; nothing is sold inside the Android app. Moving-Out Sale items open later through a licensed payment partner; until then they are not charged.

B2.3 Until we work with a licensed payment partner, event tickets and league team fees are paid by you directly to the host or organiser, in the way the host shows on your ticket (for example PayPal, bank transfer or cash at the door). NeuAmigo never receives or holds that money and is not a party to that payment; NeuAmigo only charges its booking fee. Pay only to the details shown in the app, and write your ticket code in the payment note. If anyone asks you to pay to other details, please report them.

B3. NeuAmigo Plus and Verified Tick

B3.1 NeuAmigo Plus shows full details of rooms, events and experts, gives 2 Job Referral requests each month, and lets you book new events 24 hours before others. It is sold by the month or by the year. The app shows whether it renews automatically before you pay.

B3.2 Verified Tick shows that your ID and selfie were checked. It lasts one year. Your ID photo is deleted after the check (within 7 days at most); we keep only the result.

B4. Events & Friends: tickets

B4.1 A ticket gives you a seat at an event run by an independent host. You pay NeuAmigo one booking fee per booking (none for free events), and you pay the ticket price directly to the host. Your ticket, the host's payment details and the QR code are in My Tickets. The host marks when your payment has arrived.

B4.2 You cancel 48 hours or more before the start: the host returns any ticket money you paid; the booking fee does not come back. Less than 48 hours before: no refund from us, unless the law where you live says otherwise.

B4.3 The host cancels: your booking fee comes back to you as a free booking, and the host must return the ticket money you paid. If a host does not, report it and we will act on the host's account.

B4.4 The host is responsible for the event, the place, its safety and following local law (for example permits, alcohol and food rules). Take care as you would at any event with people you have not met: meet in public places and leave if you feel unsafe.

B5. Hosts and league organisers

B5.1 Hosts buy a Host Plan (Basic, Pro or Big). Each plan allows a number of events and seats each month, shown before you buy. League organisers buy the League Organiser Plan.

B5.2 Until our payment partner is live, guests and teams pay you directly, and NeuAmigo keeps no share of ticket prices or team fees; members pay NeuAmigo a booking fee. You must show true payment details, mark payments honestly, and return the money in full when you cancel or a guest cancels 48 hours or more before. You are responsible for your own taxes.

B5.3 You must describe the event truthfully, hold any permits it needs, and run it as described. If you cancel, every buyer is refunded in full and you may lose your plan for repeated cancellations.

B5.4 "Promote Event" shows your event higher in the list for the period shown. It is labelled.

B6. Find a Room

B6.1 Rooms are posted by members, landlords and rental agents. We do not own, visit or inspect any room. Always see the room and read the agreement before you pay any deposit or rent, and pay the landlord or agent by a traceable method.

B6.2 Agents must hold any licence the law of their area requires. Post a Room and Show at Top are not refunded once the post is live, except where the law requires.

B7. Travel Buddy for Parents

B7.1 A travel buddy is a fellow member flying on the same flight who agrees to help your parents (for example at check-in, at the gate and on arrival). A buddy is not a professional carer, a nurse or an airline service, and has no duty to give medical help. Ask your airline for special assistance where it is needed.

B7.2 The Travel Buddy fee pays for the match. You pay it only when a buddy on your flight is matched. Any thank-you to the buddy is between the family and the buddy.

B8. Job Referral

B8.1 A referrer is a member who works at the company. Each referrer decides freely whether to refer you. A referral is not a job offer, and we do not promise any result.

B8.2 If a referrer does not reply within 7 days, your request comes back to you as a credit. Never pay a referrer or anyone else for a referral.

B9. Trusted Experts and Event Services

B9.1 Experts (for example immigration consultants, tax preparers, insurance agents and movers) and event businesses (for example caterers, decorators, DJs and photographers) are independent. They pay a monthly plan to be listed. "Top Spot" places a listing higher and is labelled.

B9.2 "Licence checked" means we checked the licence number on the official public register on that date. It does not mean we recommend the provider or guarantee their work. Check the register again before you sign anything.

B9.3 When you tap "Connect me" or "Request booking", we share your name and email with that provider only.

B10. Moving-Out Sale

B10.1 Sellers list used items with a Seller Plan. The buyer pays in the app; the money is held by our payment partner and paid to the seller after the buyer taps "I got it". We keep 8% of the price.

B10.2 Items are sold as seen. Meet in a safe public place or with someone you trust. If there is a problem, tell us before you tap "I got it".

B10.3 You may not sell anything illegal, unsafe, recalled, stolen or counterfeit, weapons, drugs, medicines, alcohol, tobacco, animals, or anything an app store does not allow.

B11. Ad Spot and sponsors

B11.1 An Ad Spot shows one advertisement, always marked "Sponsored", to members in one city for one month. Every ad is checked by us before it shows. We may refuse or remove any ad.

B11.2 We do not accept ads for money transfers, loans, credit, crypto, visa or immigration promises, gambling, dating, adult content, weapons, medicines or anything against the law. Views and taps shown to you are counted for real; we do not sell your personal data to advertisers.

B11.3 An Ad Spot is not refunded once it is live. If we remove an ad that broke these rules, there is no refund.

B12. Refunds at a glance

B12.1 Nothing in Part B limits rights you have under consumer law where you live.